Customer Experience Associate

 

Do you love working with kids and families to foster learning, connection, and engagement? Then we are "wondering" if you may be a great fit for us! Our Customer Experience Associates, or "Wonderers," are our brand ambassador and facilitate a wonder-filled play experience from check-in to check-out.

 

Experience + Qualifications:

• We prefer you have 1-3 years' experience with children

• Excellent communications skills, organization, attention to detail and a demonstrated passion for customer service

• Current CPR-AED certification is a bonus! Applicants must be willing to obtain.

• Creative & Motivated: We are looking for Wonderers who have a 'get-it-done' mindset, positive attitudes, are team players, and are committed to Wonder's mission. We are looking for critical thinkers and out-of-the-box problem solvers.

• Embody the Wonder brand: Both for customers and our Wonder team and bring excitement to be a part of the journey! Wonderers are expected to take on the core values of Wonder (imaginative, inclusive, mindful, curated, and community-focused) when they are at work, and/or representing Wonder in the community.

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The Gig:

• Customer Experience & Retail: Wonderers primary responsibility is to work the floor, greet and support customers, enhance customers' experience and ensure Wonder's stations and physical location is top notch. This includes activities such as —check-in, helping parents understand the purpose behind play stations and how to complete the activities, resetting and organizing the stations, retail sales, answering questions, etc. Wonderers need a detailed eye to ensure cleanliness, station reset, capacity guidelines are followed, and our overall customer experience is top notch.

• Maintaining the Experience: Wonderers will be expected to ensure periodic checks during shifts are completed so that all customers have the same experience at each station whether they are the first through the doors or last. They will be expected to ensure the space is orderly, clean, and purposeful.

• Timely & Responsible: Wonderers will be expected to arrive for shifts on time and complete their full shift.

• Interested in early childhood education and development: Wonderers should be interested in early childhood development and comfortable engaging and communicating with customers of all ages, including caregivers.

• Physical Requirements: Wonder is located in a historic building, with several sets of stairs. Wonderers are expected to be able to scale steps, set up stations, and lift up to 35 lbs.

• Hours & Compensation: This is a part-time (15-28 hours per week) role with hourly pay based on experience with opportunity for bonuses & an inclusive work culture. Must be available to work before, after, and during store hours: Monday (Closed) and Tuesday - Sunday: 8:30 AM - 6:30 PM.

• Applicant will be required to complete and pass background check, and employer may request references

• Wonder Childhood Discovery, Inc. is not able to sponsor applicants for employment authorization and all candidates must have the ability to legally work in the United States.​​

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